Refund and return policy

BROKEN OR DAMAGED GOODS

Claims for any broken or damaged goods must be reported within 24 hours of delivery either via email or store message. In the event where wine is damaged in transit and a replacement case is to be sent. Whites Road Wines will attempt to send the same case if the product is still in stock. If the wine is out of stock, a substitute of equal to or greater quality will be provided and the customer will be informed via email.

 

QUALITY

If you are not satisfied with the quality of the wines you have received from us, please contact us by email info@whitesroadwines.com.au within 7 days of receipt of goods. We offer a no-risk tasting guarantee, so if you’re not happy with any wines you have purchased, simply send them back at your own cost and we will credit you for the cost of wine, provided that no more than two bottles have been opened and are returned in a saleable condition. To minimise any problems with reselling returned stock, all stock must be returned in one month of receiving goods.

 

RETURNS

If a wine is to be returned, please contact Whites Road Wines and our team will happily walk you through the process. All wine should be returned in its original packaging or packed safely to avoid breakage, and a refund or credit will only be applied once the wine has been received in a saleable condition by Whites Road Wines.

 

REFUNDS

Any refunds due will be actioned within 30 days after we were notified of the reason.
No refunds for change of mind.

 

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