Terms and Conditions

Ordering

You must be 18 years or over to purchase from https://whitesroadwines.com.au/. If you do not confirm that you are 18 years or over, your order will not be processed.

When placing an order with https://whitesroadwines.com.au/, you confirm that all your personal details that you have provided are true and correct.

Any order amendments must occur prior to dispatch. Additional fees may apply if an order requires amendment after dispatch.

No refunds for change of mind.

Shipping Zone & Price

Whites Road Wines does not deliver to areas that are classified by the Australian Government as dry zones or general restricted areas.

CLICK TO CHECK SHIPPING ZONES AND FEES.

Delivery & Authority to Leave

Orders will be delivered within 7 to 10 business days.

During checkout, you may provide the authority to leave your order if your delivery address is unattended. Please note: Requests outside the approved options will not be followed for security reasons. Wine cannot be left outside the boundary line of a property.

Any delivery instructions which you provide during checkout are a guide for the Contracted Courier Company to follow; however, it is not a guarantee that these instructions will be followed. It is at the driver’s discretion as to whether they deem your delivery instructions safe to comply with.

All deliveries that are returned to sender due to incorrect addresses provided by the purchaser, re-dispatching fee will be charged at your cost.

Delivery if you’re not present

If you are not in attendance when delivery is attempted and you have not provided an authority to leave, a card will be left at your property to advise you of the collection point. Any consignments that are not collected within 5 business days are at risk of being returned to the sender.

https://whitesroadwines.com.au/ and the contracted courier company will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature.

Person in attendance at the delivery address

If the person in attendance at the delivery address is considered by the delivery driver to be under 18 years of age, proof of age will be requested.  If suitable proof of age cannot be produced, the person will be advised that the parcel will be returned to a collection point and can be collected on the production of proof of age identification.  A delivery notification card will be provided.  

If a person at the address is unable to produce proof of age identification, but the order was submitted with delivery instructions including an authority to leave, the authority to leave will not be followed and the parcel will be delivered to the collection point.  A delivery notification card will be provided.